Note: AOL users must be connected to America Online prior to running the Digital Gold Club HyperCD Launcher. HyperCD supports America Online version 4.0 and higher.
HyperCD(r) is an exciting new hybrid CD technology that delivers high quality video and CD-quality audio via the Web without any of the quality loss of streaming or the lengthy download time associated with the Web at large.
The HyperCD installer has been designed to load all of the software you will need to experience instant video playback when you arrive at the special HyperCD Web site.
The Digital Gold Club HyperCD requires the following components: Netscape Navigator or Microsoft Internet Explorer 4.0 or higher and Quicktime 3.0 or higher. We have included Quicktime 4.0 on this disc.
While we have gone to great lengths to ensure that this disc will work with your computer, if
you are still having trouble with the video or audio playback from your Digital Gold Club HyperCD
please follow the troubleshooting tips below or e-mail technical support at: tech@broadbridge.net. Please mention the name of the HyperCD and the type of computer you are using.
HARDWARE AND SOFTWARE REQUIREMENTS
The HyperCD is designed to run on a PowerPC 166 MHz Mac or Mac-compatible running Mac OS System 8.0 or later. If you are running it on a lower-end Mac, you may experience a lower frame rate on the video than was designed. To try and offset this problem, see the troubleshooting section below.
Other requirements include:
* An Internet Connection.
* 14.4 kbps modem or faster.
* Monitor with a minimum setting of thousands of colors and 640 X480 screen resolution.
* A minimum of 16 MB of available memory; 32 MB recommended.
* 4X or faster multi-session enabled CD-ROM drive.
INSTALLING THE HYPERCD SOFTWARE
When you insert the HyperCD into your CD-ROM drive, a window is automatically opened containing three important files - This "readme" file, Launch Digital Gold Club HyperCD applications and an index.html. To insure proper playback your computer must have the following:
1. First make sure your computer has either Netscape Navigator or Internet Explorer. Both must be version 4.0 or higher and already installed on your computer.
2. Next, verify that your computer has QuickTime 4.0 or higher, if not, you can install QuickTime 3.0 by launching the Digital Gold Club HyperCD and selecting "Custom" install, then checking the QuickTime box.
3. You will need to restart your computer after installing either the web browser or QuickTime.
4. Once you've rebooted, double click on the "Launch Digital Gold Club HyperCD" icon.
5. After the program loads the necessary HyperCD software, it will automatically launch your browser and initiate the dial-up to your local ISP. Note: After selecting "Custom" install, you must restart your computer. Do not select the "Continue" and/or "Quit" button. After all "Custom" installations are complete the HyperCD software will load and launch your web browser automatically.
6. When the first Web page opens, click the applicable icon to get to the featured videos.
TROUBLESHOOTING
This section lists a number of common problems you might encounter during the use of this disc, offers a possible cause for each problem and, if not self-evident, suggests a solution.
Problem:
I've installed the software, but my browser is not launching.
Possible Cause:
Your Browser may have been open during install, you have no browser installed on your machine, or you haven't chosen a browser as your default browser.
Fix 1:
1. Close your Browser and relaunch it.
2. If this does not work, click on the Finder and do a Find command to see if you can locate a file called "HyperCD".
3. If you do not find one, rerun the "Launch Digital Gold Club HyperCD" installation (see above).
4. If you do find the file, check to make sure it is in the correct "plug-ins" folder. If it is not, drag it to "plug-ins" folder of the browser you are using.
Fix 2:
Reload the browser software and then reinstall the QuickTime 4.0, then Launch Digital Gold Club HyperCD.
Fix 3:
There are several ways to select a default browser. If you are using System 8.x, you can do a Find to locate your Internet Config utility, open it and change the browser information in the Helpers section of your Internet Preferences window. If this does not work, open your browser and locate a local HTML file and open that file. If neither of these work, contact your ISP and make sure you have the most recent browser software they are supporting.
Problem:
I've installed the software, my browser is launching, but I'm not connecting to the Web.
Possible Cause:
You may be having a problem with your dial-up numbers or have not entered the correct information for your ISP.
Fix:
Contact your ISP to verify that your PPP and TCP/IP settings are correct.
Problem:
I'm experiencing a plugin missing error when I arrive at the website.
Possible Cause:
Your Browser did not recognize the plugin on start-up or the plugin was placed in the "plug-ins" folder of the wrong browser or the brower was open during the installing.
Fix 1:
1. First click the "Reload" button on your browser to see if that corrects the problem.
2. If it does not, close your Browser and relaunch it.
3. If this does not work, click on the Finder and do a Find command to see if you can locate a file called "HyperCD".
4. If you do not find one, rerun the "Launch Digital Gold Club HyperCD" installation (see above).
5. If you do find the file, check to make sure it is in the correct "plug-ins" folder. If it is not, drag it to "plug-ins" folder of the browser you are using.
Fix 2:
Verify that you are using Netscape Navigator 4.0 or Internet Explorer 4.0 or higher. By single clicking on the browser's icon and choosing "About Netscape/IE" in the apple menu at the upper left corner of your screen, you will be able to determine the version number of the browser you are using. If your browser is not version 4.0 or higher, download and load the lastest browser software and then "Launch Digital Gold Club HyperCD".
Problem:
The videos are playing very slowly/skipping frames.
Possible Cause:
The Browser may not have enough memory allocated to it or you may have to adjust a monitor or CD-ROM speed setting.
Fix 1:
1. Close all Applications.
2. Pull down the Apple icon in the top left corner of your screen to "About This Computer".
3. Make sure the memory listed in the "Largest Unused Block" is a least 15 MB .
4. If you have less than 8 MB RAM, or still need better performance, try allocating 4 to 8 MB to "Virtual Memory" in the MEMORY control panel.
5. Click on your Netscape or Internet Explorer icon once.
6. Select Get Info under the "File" menu and increase the amount of RAM (memory) in the "Minimum Size" entry box to 12,000 and the "Maximum Size" to 15,000.
Fix 2:
If performance of the CD-ROM still seems slow, you may want to enable the faster speed settings on your double-, triple- or quad-speed CD-ROM drive. See the documentation for your CD-ROM drive for details on changing the speed settings.
Fix 3:
Adjust the number of color display for your monitor in the monitor control panel. Using more than "Thousands" of color will prevent the video from running smoothly on slower machines and machines with less memory.
(c)1999, Broadbridge Media, LLC. All rights reserved.
Protected by one ore more of the following US patents: 5,892,825, 5,937,164; and patents pending.
